Multi-day restoration: Dominion Energy still working to restore power after Isaias


HAMPTON ROADS, Va. (WAVY) – Dominion Energy is gradually working to return power to customers in Hampton Roads and Northeastern North Carolina as a result of Tropical Storm Isaias.

In all, 508,000 Dominion Energy customers lost service because of Isaias.

On Tuesday morning, about 300,000 customers were without power — that’s about a third of all customers in the region. By Tuesday at 7:30 p.m., power had been restored to about 62% of customers in both North Carolina and Virginia who had been impacted by Isaias.

By 9 a.m. Wednesday, power had been restored to nearly 80% of those customers, and on Thursday night just over 1,500.

The company says Tropical Storm Isaias ranks as the 10th-largest and most damaging storm in Dominion Energy’s history.

For the customers still in the dark, mostly in Hampton Roads, Dominion Energy explained that this is a multi-day restoration event.

In especially hard-hit areas where tornadoes caused catastrophic damage, crews are having to rebuild infrastructure and circuits which is not a quick fix.

“This is this is the kind of thing we’re seeing,” said Dominion spokesperson Samantha Moore about the destruction. “And that, unfortunately, takes some time and we want to do it safely but as quickly as possible.”

Crews from as far away as Oklahoma have traveled to assist with the power restoration in Virginia and North Carolina.

Moore says that 7,000 crew members are working within the commonwealth. All crews traveling here are being screened for COVID-19 symptoms and are required to follow safety protocols.

Bonita Billingsley Harris with Dominion Energy says safety is always the top priority. “Stay inside if possible, stay away from power lines.”

Always assume downed power lines are energized and stay at least 30 feet away.

She said extra crews were sent to the hardest-hit areas first. The outage map shows the Peninsula, Chesapeake and Virginia Beach were reporting the most outages in Hampton Roads Wednesday. Several local counties in North Carolina were also hit hard.

In Bertie County, two deaths were reported after a tornado hit a mobile home park. Nearly the entire county lost power from the storm.

Two tornados also touched down in Suffolk, on Saratoga Street, causing extensive damage to businesses there. More than half of the Dominion Energy customers in Suffolk lost power Tuesday.

The storm left Hampton Roads around noon Tuesday, meaning crews started making their way to the impacted areas to assess the damage and begin the restoration process.

If you have lost power and are using a generator, Dominion Energy says it is important you follow the manufacturer’s instructions and always operate outdoors with good ventilation. Improper use of a generator could be life-threatening for customers and for line crews working to restore power.

Moore says that many of those still without power should hopefully find out today when power restoration will occur.

If you experience a power outage, please make sure you report it to Dominion Energy immediately. Click here to report it online or call 1-866-DOM-HELP (1-866-366-4357.)

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