Navy Federal: Account deposits ‘back to normal’ following delay

National
Navy Federal Credit Union_1545315399198.jpg

PORTSMOUTH, Va. (WAVY) — Navy Federal Credit Union says deposits are back to normal following a delay.

Many people took to social media early Thursday morning to voice concerns that ranged from direct deposits not showing up to auto-pay bills being declined. The credit union said in a tweet just after 9:30 a.m. it was experiencing a delay with account deposits. 

The tweet said online and mobile banking were still available, despite the issue. Credit union members were unable to call a 24-hour line and speak with representatives during Thursday’s delay.

A Navy Federal spokesperson said in a statement issued Thursday afternoon that all account deposits had returned to normal.

Some of our members began experiencing a delay in posting deposits. At this time, all deposits are back to normal. Members with account specific questions can visit a branch, call our contact center or use online and mobile banking. 

It’s unclear at this time what may have caused the issue with deposits.

Kim Curtis-Dancy is a Navy Federal customer. She says she has always been pleased with the credit union, until now. 

“Any time is a bad time not to get your money but now is really not the time,” said Curtis-Dancy. “A lot of people who have automatic drafts coming out are going to have insufficient funds because a lot of people have already posted.” 

Now the question remains, why and how did something like this happen? However, Curtis-Dancy also wants to know, why Navy Federal Credit Union didn’t notify customers earlier. 

“People realize that banks make mistakes because it’s a computer but a simple text or email would have calmed everybody now,” said Curtis-Dancy. “Even if there was just a computer glitch, they should have reached out to the consumers.”

Stay with WAVY.com for updates.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

LKQD Outstream

Beach Safety

More Beach Safety

Contact 10 On Your Side

Need 10 On Your Side?


Contact 10 On Your Side Click here for details.


Don't Miss

Nativo

WAVY Twitter Widget

WAVY Facebook