PORTSMOUTH, Va. (WAVY) — Navy Federal Credit Union says deposits are back to normal following a delay.
Many people took to social media early Thursday morning to voice concerns that ranged from direct deposits not showing up to auto-pay bills being declined. The credit union said in a tweet just after 9:30 a.m. it was experiencing a delay with account deposits.
The tweet said online and mobile banking were still available, despite the issue. Credit union members were unable to call a 24-hour line and speak with representatives during Thursday’s delay.
A Navy Federal spokesperson said in a statement issued Thursday afternoon that all account deposits had returned to normal.
Some of our members began experiencing a delay in posting deposits. At this time, all deposits are back to normal. Members with account specific questions can visit a branch, call our contact center or use online and mobile banking.
It’s unclear at this time what may have caused the issue with deposits.
Kim Curtis-Dancy is a Navy Federal customer. She says she has always been pleased with the credit union, until now.
“Any time is a bad time not to get your money but now is really not the time,” said Curtis-Dancy. “A lot of people who have automatic drafts coming out are going to have insufficient funds because a lot of people have already posted.”
Now the question remains, why and how did something like this happen? However, Curtis-Dancy also wants to know, why Navy Federal Credit Union didn’t notify customers earlier.
“People realize that banks make mistakes because it’s a computer but a simple text or email would have calmed everybody now,” said Curtis-Dancy. “Even if there was just a computer glitch, they should have reached out to the consumers.”
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