Cellphone video captures confrontation between pool officer, tenant


INDIANAPOLIS (WISH) – Shayne Holland had plans to spend a quite afternoon beside the pool.

He stretched out his legs and reclined poolside at River Crossing at Keystone Apartments, where he is a tenant. 

Suddenly, an officer working security for complex approached Holland, and asked if he lived at River Crossing and his address. Holland said he told the officer “yes,” showed her his apartment key but then explained that he felt uncomfortable giving her his address. Holland added that his uneasiness came from not knowing if the officer in shades was truly an officer. 

Moments later a leasing agent joined in the conversation. She referred to Holland by his first name, and Holland believed the situation was over because the agent verified he is a tenant. 

“At that point, I’m thinking the conversation is over, we can end this like adults,” Holland said. 

The back and forth was not over. Suddenly the officer snatched the key out of Holland’s hand. In return Holland remained calm and stayed seated. 

“I feel like you are baiting me to do something. If I respond forcefully, she would have just have harmed me over a pool,” Holland said. 

The back and forth came to an end, though, and Holland walked back to his apartment.

River Crossing at Keystone Crossing issued this statement to News 8: 

“We take these claims seriously and as we continue to investigate, we have placed our property manager on administrative leave. We are disappointed that we weren’t able to handle this situation in a way in which everyone felt respected and understood. We should have communicated with all residents that we would have security on site, who would be asking for proof of residency. In an effort to maintain their privacy, please understand that we will not be able to share certain information about residents. We continue to evaluate how we can better communicate our policies in the future and ask that you reach out to us if you have any questions.” 

Barrett & Stokely Inc. manages the property. 

Holland said he does not want to see anyone lose a job; however, he believes this incident should spark conversation and change. 

Copyright 2021 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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