BB&T says ‘technical issue’ impacting online, ATM services

National
BBT Bank ATM Problems_704753

PORTSMOUTH, Va. (WAVY) — BB&T Bank says a technical glitch is impacting some of its services.

In a statement on its website, the bank said online banking, mobile banking app, ATMs and an automated phone service were unavailable because of the issue. They do not believe it was a cyber-security issue.

As of Friday, BB&T’s website says their automated Phone24 service and ATMs are now available. Accounts should be fully updated by the end of the day Friday.

There are several BB&T branches across the Southside and Peninsula areas of Hampton Roads. Customers will still be able to use BB&T debit, credit and prepaid cards, the bank said.

They’ve extended the hours for most of their locations until 7 p.m. Friday and an additional two hours on Saturday to help answer questions and concerns.

To our clients, we are deeply sorry this has happened. We hear your frustration, and we are committed to making this right. If you’ve incurred fees directly related to this outage, we will waive or reimburse those fees. We’re also here to assist with any other challenges you’ve experienced.

. Stay with WAVY.com for the latest updates.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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