Front-desk associate named Newport News Tourism Professional of the Year

Newport News

NEWPORT NEWS, Va. (WAVY) — Edwin Tyler, who works as a front-desk associate with the Holiday Inn Newport News/Hampton in City Center, was named the “Gregory Cherry Tourism Professional of the Year.”

Newport News Mayor McKinley L. Price presented the award to Tyler in a surprise announcement while Tyler was at work Tuesday morning.

The “Gregory Cherry Tourism Professional of the Year Award” is given annually during
National Travel & Tourism Week to a hospitality industry employee who demonstrates
superior customer service while also promoting travel and tourism in the city.

The award was named in memory of Gregory Cherry, a former travel counselor at the Newport News Visitor Center and owner of the James A. Fields House, who died in 2007.

According to the nomination letter written for the Tourism Professional of the Year,
Tyler is an “active listener” who is “attentive” and shows “deep concern” for every guest
at the hotel.

“I have never worked with anyone who takes so much pride and care with every single
guest interaction,” said Alcina Phipps, Sales Manager at the Holiday Inn Newport
News/Hampton, who nominated Tyler for the award. “He is truly deserving of the title of
‘Tourism Professional.’”

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