HAMPTON ROADS, Va. (WAVY) – H&R Block customers may be experiencing a delay in getting their second stimulus check.
The tax prep company said customers who checked the status of their payments using the IRS’ “Get My Payment” tool may have noticed an incorrect account number for the deposit.
Some taxpayers have said it appeared their money didn’t go into the correct account.
People who had their tax refunds deposited directly into their bank accounts should automatically have the money deposited into their account.
However, customers who used H&R Block’s “Refund Transfer” option may have had their money sent to a temporary account — which explains the unfamiliar account number some people are seeing.
H&R Block said it’s looking into the issue, adding that the IRS is likely at fault for the issue.
“The IRS Get My Payment website may display an account number you don’t recognize. If you took a Refund Transfer, it may be reflecting that account number. Check your 2019 return to confirm,” the company tweeted.
The company said the stimulus money would eventually make its way to customers via direct deposit, check, or Emerald Card.
“But don’t worry – we have sent these payments on to the method you chose for Refund Transfer: direct deposit, check or Emerald Card,” H&R Block said in a another tweet. “The money should be there by the end of the day.”
The company said customers with questions should contact them. They do caution that wait times may be longer than usual.
H&R Block isn’t the only company affected. Jackson Hewitt customers are having problems as well.
On January 1, Jackson Hewitt posted to Facebook saying, “It is estimated that the IRS has inadvertently sent payments to over 13 million bank accounts that are no longer open or valid. Impacted banks are required to send the affected payments back to the U.S. Treasury.”
The post goes on to say those affected may not see checks until February.
Norfolk resident Vanessa Thompson is one of those people.
“I mean it’s so many people going through a recession right now. It’s a trying time with this pandemic going on out here and a lot of people, it’s been a long time waiting to even get approved for a second stimulus,” said Thompson. “And to do something like this, something as devastating as this, where a person doesn’t know when they’re going to get the second stimulus check that they’ve been waiting so long for, it’s very devastating.”
The IRS did not immediately return 10 On Your Side’s request for a comment.
The agency did post an explanation for the mishap to their website saying “because of the speed at which IRS issued this second round of payments, some payments may have been sent to an account that may be closed or no longer active.”
The IRS has said they are working to correct the payments. If you haven’t received your check by the time you file your 2020 tax return, the agency says you can claim it on your taxes.
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