Here are the points of contact for local, state, and federal agencies:
Local – Hampton Roads
- The Norfolk Department of Public Health has combined resources with health districts in Hampton Roads to set up a public call center. It will “provide the public with a centralized location to make requests for information and allow for consistent messaging from the eight Health Districts.” Cases will be routed to a dedicated voicemail box and calls will be returned within one business day. The call center number is (757) 683-2745 and still staffed Monday through Friday from 8 a.m. to 6 p.m.
- The City of Williamsburg has setup a call center at the Peninsula District specifically for coronavirus medical questions. The call center will be open from 8 a.m. to 6 p.m. Monday through Friday. The call center number is (757) 594-7069.
- The City of Williamsburg has also set up a non-emergency COVID-19 telephone hotline specifically for questions and concerns about city services, closures, and assistance. The hotline phone number is (757) 259-7200.
- James City County has created a local hotline for residents seeking county information. The hotline can be reached at (757) 564-2140.
United Way of South Hampton Roads
- The United Way of South Hampton Roads has established a Coronavirus Recovery Fund. Click here to donate.
- The organization says it is providing coordination of care through a Coronavirus Response Hotline for residents experiencing the effects of closures and missed work. Anyone needing assistance can call 757-858-7777.
- More information can be found at unitedwayshr.org/coronavirus
Local – North Carolina
- Dare County has established a hotline to answer questions about COVID-19, including information about testing, travel restrictions, symptoms, and preparation efforts. It will open at 2 p.m. on Monday, March 16. It will be open every day from 8:30 a.m. to 5 p.m. The hotline phone number is (252) 475 5008.
- The Dare County Control Group has created an online information center where residents can learn the answers to frequently asked questions. Learn more here.
- Residents can sign up for COVID-19 email notifications from Dare County here.
Elizabeth City/Albemarle Regional Health Services
- Albemarle Regional Health Services (ARHS) has created a COVID-19 call center. The purpose of the call center is to direct calls to appropriate resources, answer questions about COVID-19 and provide information about clinical services. The call center number is 252-338-WELL (9355).
State – Virginia
Virginia Department of Health
- The Virginia Department of Health has created a public information line for residents with questions about COVID-19. The phone number for the public information line is (877) ASK-VDH3.
State – North Carolina
North Carolina Department of Health and Human Services
- The North Carolina Department of Health and Human Services has created a call center to disseminate public information about COVID-19. The phone number for the call center is (866) 462-3821.
Centers for Disease Control and Prevention
- The CDC is sending out regular email updates on the status of the coronavirus pandemic. To get email updates the CDC, register here.
- Sentara has created a COVID-19 call center that will be open every day from 9 a.m. to 7 p.m. The purpose of the call center is to direct calls to appropriate resources based on nurse evaluations, answer questions about COVID-19 signs and symptoms, and provide information about Sentara policies and the hospital system’s coronavirus response. Callers will not be able to schedule appointments or receive COVID-19 testing recommendations or results at this call center. The call center phone number is (833) 945-2395
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