Coronavirus hotlines set up across Hampton Roads, Virginia and nation

Coronavirus

HAMPTON ROADS, Va. (WAVY) — The high coronavirus call volume has prompted local, state, and federal agencies to set up call centers to provide COVID-19 information to the public.

Here are the points of contact for local, state, and federal agencies:

Local – Hampton Roads

Southside

  • The Norfolk Department of Public Health has combined resources with health districts in Hampton Roads to set up a public call center. It will “provide the public with a centralized location to make requests for information and allow for consistent messaging from the eight Health Districts.” Cases will be routed to a dedicated voicemail box and calls will be returned within one business day. The call center number is (757) 683-2745 and still staffed Monday through Friday from 8 a.m. to 6 p.m.

Peninsula

  • The City of Williamsburg has setup a call center at the Peninsula District specifically for coronavirus medical questions. The call center will be open from 8 a.m. to 6 p.m. Monday through Friday. The call center number is (757) 594-7069.
  • The City of Williamsburg has also set up a non-emergency COVID-19 telephone hotline specifically for questions and concerns about city services, closures, and assistance. The hotline phone number is (757) 259-7200.
  • James City County has created a local hotline for residents seeking county information. The hotline can be reached at (757) 564-2140.

United Way of South Hampton Roads

  • The United Way of South Hampton Roads has established a Coronavirus Recovery Fund. Click here to donate.
  • The organization says it is providing coordination of care through a Coronavirus Response Hotline for residents experiencing the effects of closures and missed work. Anyone needing assistance can call 757-858-7777.
  • More information can be found at unitedwayshr.org/coronavirus

Local – North Carolina

Dare County

  • Dare County has established a hotline to answer questions about COVID-19, including information about testing, travel restrictions, symptoms, and preparation efforts. It will open at 2 p.m. on Monday, March 16. It will be open every day from 8:30 a.m. to 5 p.m. The hotline phone number is (252) 475 5008.
  • The Dare County Control Group has created an online information center where residents can learn the answers to frequently asked questions. Learn more here.
  • Residents can sign up for COVID-19 email notifications from Dare County here.

Elizabeth City/Albemarle Regional Health Services

  • Albemarle Regional Health Services (ARHS) has created a COVID-19 call center. The purpose of the call center is to direct calls to appropriate resources, answer questions about COVID-19 and provide information about clinical services. The call center number is 252-338-WELL (9355).

State – Virginia

Virginia Department of Health

  • The Virginia Department of Health has created a public information line for residents with questions about COVID-19. The phone number for the public information line is (877) ASK-VDH3.

State – North Carolina

North Carolina Department of Health and Human Services

  • The North Carolina Department of Health and Human Services has created a call center to disseminate public information about COVID-19. The phone number for the call center is (866) 462-3821.

Federal

Centers for Disease Control and Prevention

  • The CDC is sending out regular email updates on the status of the coronavirus pandemic. To get email updates the CDC, register here.

Hospitals

Sentara

  • Sentara has created a COVID-19 call center that will be open every day from 9 a.m. to 7 p.m. The purpose of the call center is to direct calls to appropriate resources based on nurse evaluations, answer questions about COVID-19 signs and symptoms, and provide information about Sentara policies and the hospital system’s coronavirus response. Callers will not be able to schedule appointments or receive COVID-19 testing recommendations or results at this call center. The call center phone number is (833) 945-2395

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