CHESAPEAKE, Va (WAVY) — A Chesapeake family is upset with a storage company they say didn’t protect thousands of dollars worth in goods.
The family has been using the Jack Rabbit Storage unit off of Military Highway in Chesapeake.
The problem is mold.
Nine rooms and more than $6,000 worth of their belongings were in another unit until it leaked and got water all over their things.
The storage company did move their things, but not before things were dry, and now there is mold, and they don’t think they’ll be able to salvage much of it.
Demond Barnes spoke with 10 On Your Side on Wednesday on behalf of his mother-in-law, who rents the Jack Rabbit unit. She did not want to show her face because she is too emotional about her loss
“It’s her belongings, and when she had to make the relocation, she was looking forward to reestablishing herself with her belongings at her new residence,” he said.
“Where are we supposed to sit on, eat on, sleep on, it’s just sad,” he said.
They said when movers came yesterday to put her belongings in her new townhome, they were greeted by an unwelcome guest.
“We really don’t know how deep in depth until we start pulling out the furniture, but from what we see it’s on pretty much everything that is on the outside,” he said.
A protection plan signed when they first bought the unit is in place, but they’ve come to find out it will not be enough
“It makes me feel really sad. First of all this is my belongings, and it’s all damaged and it’s all gone. I can never replace what it meant to me,” his mother-in-law said off camera.
Barnes and his mother-in-law say they are disappointed the protection plan can only cover nearly $2,000.
“It’s just now we find out later and if we had known sooner when we first signed the agreement maybe things would have been different,” Barnes said.
She says she just wants to move on and salvage what she can, but offers advice for anyone before they sign on the dotted line
“You learn from your mistakes, so I would like to inform everybody to look at the protection plan to see what they have to offer, ask them if it is climate controlled,” his mother-in-law added.
We spoke with the storage unit and protection plan manager. They are working with the family to clean up the mold in the best way they can.
The family says they appreciate the help, but are still upset that they may have to throw out invaluable memories and belongings.