Facing dangerous heat, residents press Portsmouth apartment complex to fix AC issues


PORTSMOUTH, Va. (WAVY) — Residents staying on the 7th floor of building 303 at The Myrtles at Olde Towne in Portsmouth say the heat from outside follows them into their apartments.

“It is unbearable, like being inside of a warming cooler, like a sauna pretty much because I woke up sweating this morning,” explained resident Charita Parker.

“It’s not something you can bear, you can’t just sit here all day and be comfortable with children or anything like that,” added her neighbor, Joseph Anderson.

After they reached out to 10 On Your Side, we went to find out just how bad it is, and what’s being done about it.

“It’s like it’s to the point where we have to leave the house just to go somewhere or get in the car to feel AC,” Parker said.

Parker lives in the apartment with her three children and father, and right now they all sleep in the one room that has a fan.

She says over the past two months she’s contacted apartment officials to fix the AC but nothing has been done. 

“They either need to replace the units or provide the tenants with some type of AC units to put in their apartments until they can get it fixed,” she said.

The thermostat was an older model and didn’t display the exact temperature.

Parker says the AC is cranked all the way up, but cold air isn’t blowing out of the vents.

“The air is on but it just feels like there is a fan on, but not actual AC blowing from it,” she added as she demonstrated the lack of air by holding a dryer sheet up to the vent.

A man who lives down the hall says he complained to apartment officials so much they eventually put in a window unit, but even that doesn’t help much. 

“I went and started complaining the first day about a week ago, just because the temperatures hit 85, 90, and I’m on the 7th floor. I try to pretty much stay out and about during the hottest parts of the day,” Anderson said. 

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