Back to school: Virginia Beach Schools internet issue has been fixed, Norfolk schools also report issues

Education

VIRGINIA BEACH, Va. (WAVY) — Virginia Beach Schools say a technical issue that affected internet access in city schools and administrative buildings on the first day of school has been resolved.

The district first reported the issue at 11:25 a.m. and said it was also “affecting schools up and down the East Coast.”

Virginia schools are welcoming 1.3 million public school students back to school for a year like none other as schools across the state reopen after being closed since March because of the coronavirus pandemic.

According to reopening decisions tracked by VDOE, half of Virginia’s 132 school divisions — including those serving students in the state’s most populous cities and counties — are opening fully remote, with only small numbers of students from special populations receiving limited in-person instruction.

About 25% are implementing hybrid plans, with all students or students from special populations receiving in-person instruction 1-3 days a week. Finally, 27% of the state’s school divisions are reopening with all or some students receiving in-person instruction at least four days a week.

Other local school districts have also reported some difficulties on Tuesday.

Norfolk Public Schools said it also had connectivity issues. The district uses the same internet filtering company, Securly, as Virginia Beach.

Williamsburg-James City County Public Schools also reported technical problems with StudentVUE, the system the district uses for remote learning, but officials said the problems were solved about an hour later.

York County Schools also had “extremely high volume of phone calls” Tuesday morning from parents in need of assistance, but there didn’t appear to be any technical issues. They urged parents to use email (ycsdITsupport@ycsd.york.va.us) instead for help.

Elsewhere in Virginia, Petersburg and Chesterfield school districts also reported network issues and difficulty logging into virtual learning.

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