E-ZPass customers react after being overcharged thousands


RICHMOND, Va. (WRIC) – 8News spoke with a couple that uses E-ZPASS for convenience, but after having thousands charged to their accounts without their authorization the convenience is all gone.  

VDOT officials say they are aware of an issue that resulted in many EZ pass customers being overcharged and are working to refund everyone who was affected. 

More than $2,000 was taken out of the account of the Stephen and Amy Schwartz this week. 

Stephen Schwartz said they didn’t know what to do about the charges.

“We didn’t know what to do so we called 8News.”

E-ZPASS told the Schwartz family that their account would be refunded in the next three to five business days. While the refund is welcomed, the timing is troubling for the Schwartz’s. 

“I have the cable bill, phone bill, trash bill, and everything and I can’t. I mean, my hands are tied because everything’s gonna bounce,” A. Schwartz explained to 8News. 

Amy Schwartz continues by telling 8News that “what was taken out of my bank account is well more than my paycheck was, and so it’s just like ding ding ding ding ding ding and it still hasn’t been put back in. Nothing.” 

The couple initially tried to purchase E-ZPASS online for $30. Apparently, it didn’t go through, so the Schwartz’s tried multiple times. Eventually, the couple realized that each failed attempt did go through and their accounts had been charged for each attempt.

“This morning I realized I had $500 taken out of my account so I almost have a heart attack because overdrafts start kicking in,” A. Schwartz told 8News. 

Afterward, two more charges, totaling close to $1,000, hit the couple’s accounts. 

A. Schwartz told 8News, “I don’t trust them at all at this point. All they’ve done is ding our accounts.”

“There is no way you should be able to take money out of somebody’s account without authorization,” S. Schwartz told 8News. 

8News reached out to VDOT for comment. VDOT told 8News the overcharging was a technical glitch in the toll system service and they’re working to reimburse customers. 

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