NEWPORT NEWS, Va. (WAVY) — “It’s not right, it’s just not right,” said Roy Larson.
Roy Larson and his wife began the process of renovating their kitchen earlier this year.
However, there are holes where the appliances were supposed to go.
“You can’t cook I mean we kept our old microwave and refrigerator so that’s helped us, and we have a toaster oven, but we really can’t cook meals in those things,” explained Roy’s wife, Frances.
The Larsons paid more than $7,000 for their stainless steel appliances at Shawel’s TV and Appliance Company months ago.
“We’re still waiting,” Frances giggled.
The couple says they were going to pick up what they ordered, when they learned the landlord had locked the doors.
“They should have called us for us to go down and get our appliances and I’m really disappointed in them for not doing that,” she said.
10 On Your Side has learned there’s another family in the same boat.
The Larsons’ attorney, Johnny Cope, says he’s working another case that’s identical.
The warrant for debt in that case, shows another man is suing Shawel’s for nearly $4,000 in appliances.
It turns out a separate warrant in debt shows the Hilton Shopping Center is also suing Shawel’s for more than $30,000 for breach of contract and failure to pay rent.
The Larsons say they ran into the shopping center’s landlord at a hearing last week.
“I saw him and I asked him if I could get my appliances and he said no it’s out of his hands,” explained Roy.
The Larsons say they understand things happen but they can’t afford to rebuy them.
“We bought the appliances, we would like to have them,” Frances stated.
After digging deeper into this, 10 On Your Side found a response to a customer complaint to Shawel’s on the BBB website.
In it, Shawel’s general manager says their doors were unlawfully locked on February 27 by the landlord.
The manager writes that they “by no means would we take yours or anyone else money without 100% intention of doing exactly what we told you we were going to do at the point of sale.”
10 On Your Side tried contacting the shopping center and manager of Shawel’s multiple times but haven’t heard back yet.
The Larsons are expected back in court June 21.