Army creates hotline, registry for housing health complaints


VIRGINIA BEACH, Va. (WAVY) — A new Army registry and hotline will enable soldiers and their families to get their environmental health complaints on the record, and a woman we spoke with wasted no time in signing up.

“I think a lot of us will be calling in,” said Kathrine Perkins, who lives at Fort Story. She has already taken advantage of the Army’s Housing Environmental Health Response Registry.

Army families begin by calling 800-984-8523, and then they can complete a survey about conditions in their homes.

“We’re all concerned about our ducts, and apparently the HVAC companies are gonna come and clean out our air ducts now. We’re all concerned about mold.”

Perkins lives in private on-base housing managed by Balfour Beatty. The London-based housing company has communities nationwide, including Fort Story and Fort Eustis.

Perkins says she’s worried about her health and her son’s.

“We both have allergies and if our ducts and our filters aren’t staying clean, then it doesn’t make for clean air.”

The Army says it has more than 102,000 owned, leased and privatized homes around the world.

It has received complaints about health and environmental concerns from 900 — or just under one percent.

The new registry will record complaints, assist families with medical care, and share concerns with their command. Perkins says she welcomes the chance to speak her mind.

“I think we all deserve better living situations.”

We’ve reached out to Balfour Beatty and we’re waiting for a response.

Here’s the letter that is going out to members of the Army and their families. 

The 800-984-8523 hotline number is available 24-7, and the Army says it will remain open indefinitely.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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