NORFOLK,Va. (WAVY) - 10 On Your Side got several calls from people forced to stand out in the heat on Saturday. They were waiting for free eye exams at the Park Place Medical Center in Norfolk, but those exams never happened.
The free exams are by the Norfolk Middletown Lion's Club for low income residents.
Under the blistering sun, dozens of people lined up at the Park Place Medical Center for their free eye glasses and exams.
"I've been here since 6:45 this morning, and it's 10:34 a.m. right now," said Evette Price.
"I've been here since five o'clock in the morning and I still have not been seen," said Verlisa Jordan-Staley.
The wait was unbearable for some people.
"We had people out here that were in wheelchairs, walkers, strollers, and people that just can't be out here in all this heat," said Price.
"One woman passed out right there where the people are standing," Jordan-Staley said. "I ran over to her after I gave people some water, and chips from my car."
These women heard about the eye exam program from a flier. Several of the people waiting for Saturday's clinic got their eye exams at the Norfolk Middletown Lion's Club clinic. But, when they returned for their eye glasses on Saturday, no one was at the clinic.
"They didn't give us the courtesy to at least let us know that it wasn't going to be open," Price said. "They had people sitting out here in all this heat."
There were no signs notifying patients of the cancelation and there was no one inside the clinic. When the women called the numbers on the flier, their exhaustion turned to frustration.
"When I called they said they weren't going to come," said Jordan-Staley.
10 On Your Side tried to track down the Norfolk Middletown Lion's Club. Each time we were directed to a different person with no clear answer as to why the clinic was canceled.
"I'm hurt, "Jordan-Staley said. "I can't even describe it. I can't even put it into words."
10 On Your Side reached the district governor of the Lion's Club in the Tidewater area. He says all the doctors and volunteers that staff the Norfolk medical center were more than 400 miles away in Wise County on Saturday. Donnie Johnson says the Norfolk club president told the office here about the cancelation on Wednesday.
"The club president got in touch with Erica, the registered nurse at the Park Place Medical. She was supposed to put a notice on the door to notifying everyone that it was canceled for this month," Johnson.
It's clear that didn't happen.
"I'm very very sorry that that happened," Johnson said. "It's unfortunate. We will do everything possible to make the corrections and try to keep something like this from happening again."
Johnson says the Norfolk Middletown Lion's Club will have the free clinic again on the third Saturday next month. He says the people who waited out in the heat can come back then to get their exams and glasses next month.
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