Tech. issues halt license transactions

RICHMOND, Va. (WAVY) - A statewide computer problem put a glitch in plans for Virginia drivers. A storage system for Virginia Information Technologies Agency (VITA) that runs computer networks for most state agencies crashed earlier this week.

The problems impacted 24 state agencies, including the Department of Motor Vehicles. DMV customers statewide are unable to process driver's license transactions due to the problem. The issue is affecting 74 customer service centers in Virginia.

Gil Stancill of Chesapeake went in on Wednesday, right after the glitch. "They said, 'Well our system is down it should be back up tomorrow.' So I was over there all day [Thursday] trying to get my license and it's still down. And I've been calling today and it's still down," said Stanchill.

Stancill is a truck driver who left his license at an inspection stop in Maine earlier this week. He said he desperately needs to get a new commercial driver's license.

"It cost me a couple thousand bucks for not going to my [run]. I was supposed to go to Groton, CT," Stancill said. "I just think they need some help or something, maybe the Geek Squad can help them out."

Stancill is not alone in his wait. Dozens of people were turned away from the DMV service center on Poplar Hall Drive in Norfolk Friday.

"I was thinking I was going to pass my permit test. Then the police man was like, 'Aw man!' I studied and I was ready to take it," Robin Jones told WAVY.com.

Anyone planning to visit a DMV on Saturday morning to apply for or renew a driver's license should check ahead before making the trip. The DMV can process all other transactions, including vehicle decals and titles, transcripts, etc.

Melanie Stokes, from the DMV said, customers needing a driver's license or ID card should visit the DMV website at www.dmvNOW.com , call (804) 497-7100, or use the automated telephone service at 1-888-337-4782 before going to the DMV.

Other agencies impacted include Social Services, the Virginia Employment Commission, and the governor's office.

Virginia Information Technologies Agency Communications Director Marcella Williamson told WAVY.com teams "will work non-stop until every agency is back online." She said it is not clear when the process will be completed.